Saturday, December 11, 2010

Datamax H-Class Printer Skips Labels



The Datamax H-Class Printer is the next generation of Industrial Printers evolving from the I-Class Printer. However, this printer may start experiencing label skipping when using a long length (more than 8"), high gloss media. The reason this occurs is two-fold. First, the nature of the high gloss, being of very smooth surface, causes the media to actually slip while being feed through the printer. Secondly, normal wear of the drive roller causes it to generally loose pressure and traction on the media. The combination of these two factors cause the media to walk forward or back. This may not be apparent by looking at the print position but eventually the label ends unexpectedly. Therefore the printer must calibrate. It accomplished this by feeding a label. To correct/control this problem, the drive roller must be replaced.

Datamax Printer Service Programs
Thunderbird Technical Services provides on-site barcode printer repair services, service plans and maintenance programs in these, and in the surrounding areas of Cincinnati-Northern Kentucky, Dayton - Springfield, Vevay, Indiana, Madison, IN, Columbus, OH, Southeastern Ohio, Maysville, and Eastern Kentucky, Lexington, and Louisville. We also offer depot repair service programs and remedial services.

Send in your printer for diagnosis and repair, preventative maintenance check-up, inspection, update, or refurbishment. We'll provide you with a quote within 48 hrs. after receiving your equipment. You can be confident your equipment will be brought to "like new" specification. Our customers regularly send in their printers in for a check-up as part of a regular scheduled maintenance program in order to eliminate critical downtime.

Also, call us to repair these printers:

  • Zebra
  • Citizen
  • Printronix
  • Intermec
  • TSC
  • Sato
  • Printek
  • CAB
  • Hewlett Packard
  • Okidata


Contact Information

Telephone: 513-659-1067
Fax: 781-459-6570
Mailing Address: PO Box 23, Batavia, OH 45103-0023
Service E-mail: repair@thunderbirdservice.com

Datamax Printer Repair Services



Datamax Printer Repair

Call Thunderbird Technical Services for your Datamax printer repair. We are factory trained in the following:

Datamax H-Class Printers (H-4212, H-4310, H-4408, H-4606, H-6210, H-6308, H-4212X, H-4310X, H-4606X, H-6212X, H-6310X, H-8308X)
Datamax M-Class Printers (M-4206, M-4210, M-4308)
Datamax I-Class Printers (I-4206, I-4208, I-4212, I-4308, I-4406, I-4604)
Datamax W-Class Printers (W-6208, W-6308)
Prodigy-Allegro Series Printers (Prodigy, Prodigy Plus, Prodigy MAX, Allegro, Allegro 2

Our brand of service is a model for the industry. Most of our customers have not experienced significant downtime in years. We have the expertise, the parts and experience to provide professional barcode printer repairs timely, effectively, and affordably. Even if Datamax has declared your printer model to be unsupported, our services can get you back up and running, in most instances.


Contact Information

Telephone: 513-659-1067
Fax: 781-459-6570
Mailing Address: PO Box 23, Batavia, OH 45103-0023
Service E-mail: repair@thunderbirdservice.com

Datamax I-Class and W-Class Head Latch Issues




For those of you who own the Datamax I-Class or W-Class Thermal Transfer Barcode Printer, you may be experiencing difficulties trying to close the printhead.  Many time you will experience 'Printhead Open', and, of course, you'll have to try several times to close the printhead to correct the error.

This problem is caused by closing the printhead improperly.  Most users do not pay proper attention when closing the printhead.  Most time, the printhead is closed and the latch is engaged carelessly.  Datamax gives no proper procedure on closing the printhead on these models so it is understandable why this continues.

The proper procedure to close the printhead is to close the printhead, put gentle pressure on both sides of the printhead with your hand, then close the printhead.  You'll feel a distinctive latch as the printhead latch engages.  This procedure will greatly improve the lifetime of the printhead latch.

But for those of you who are experiencing 'printhead open' errors now, those problems will not go away.  The printhead latch and spring must be replaced.  The cost of this replacement and repair is about $225.00 (parts and labor) if completed by Thunderbird Technical Services.  This cost does not include travel time or shipping costs.

Thunderbird Technical Services provides on-site barcode printer repair services, service plans and maintenance programs in these, and in the surrounding areas of Cincinnati-Northern Kentucky, Dayton - Springfield, Vevay, Indianapolis, Indiana, Madison, IN, Columbus, OH, Southeastern Ohio, Maysville, and Eastern Kentucky, Lexington, and Louisville.

We also offer depot repair service programs. Send in your printer for diagnosis and repair, preventative maintenance check-up, inspection, update, or refurbishment. We'll provide you with a quote within 48 hrs. after receiving your equipment. Our scheduled maintenance programs have proven to be instrumental in eliminating downtime.



Contact Information

Telephone: 513-659-1067
Fax: 781-459-6570
Mailing Address: PO Box 23, Batavia, OH 45103-0023
Service E-mail: repair@thunderbirdservice.com